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San Anselmo Resident Honored as San Francisco's 9-1-1 Dispatcher of the Year

Public Safety Dispatcher receives a commendation from Supervisor London Breed (L). His wife, Melissa (R), and fellow first responders look on.
Public Safety Dispatcher receives a commendation from Supervisor London Breed (L). His wife, Melissa (R), and fellow first responders look on.

The people and the technology… These are two of the reasons that Matthew, a San Anselmo resident, likes coming to work every day.  On July 6, 2013 Public Safety Dispatcher Matthew Roybal was standing watch on the radio working with fire fighters and paramedics to respond to emergencies around the city.  On the radio the pace is quick and professional.   It was 11:28 am and things were about to pick up.

A Boeing 747 had crashed on the runway- slides were deployed and passengers were coming out.   At this point, Matthew and his fellow dispatchers didn’t have a full picture of what was going on.  But he knew he had to get first responder units moving fast.

As the dispatcher on the Command radio channel it was Matthew’s responsibility to coordinate and account for all the units that were coming from San Francisco to the airport.  As more information came in about the crash, more units from the city were sent to SFO. Matthew was admittedly was nervous and tense but his training and experience helped prepare him.  He also had great support system as fellow dispatchers helped out so he could focus on the radio.  Everything worked like it was supposed to and like with any emergency it was a team effort.

After hours on the radio keeping track of his fellow first responders, Matthew was finally relieved after the last unit came back to San Francisco.

Public Safety Dispatcher Matthew Roybal was calm and professional during the tragic Asiana plane crash.  His actions were not only a credit to himself but also his fellow dispatchers.  For these reasons, Matthew was selected by his peers as San Francisco’s Dispatcher of the Year.

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